Recovery and wellbeing advice after the tragic event of 15 March 2019

Children and young people may need adults to help them stay connected and recover well following the tragic event in Christchurch.

The information on this page will be added to over time. It assists adults to provide the support children and young people could need. It also assists adults to connect with and support each other.

Adults can provide:

  • reassurance that they are safe.
  • support to process and communicate feelings.
  • guidance about what to do if they’re worried about themselves or someone else.
  • support to process issues and ideas raised through media and communities.
  • support to understand different lives, different perspectives and different worlds.

We know most children, young people and adults recover well over time and with good community connections and support.

There is support available for children and young people who are experiencing ongoing and more intensive impacts. 

The event challenged beliefs about our environments, communities and places we live. Now will be a good time to reassess and reaffirm your family, whānau and school values — for example salaam (peace), whanaungatanga (belonging), manawanui (tolerance), manaakitanga (care), and aroha (love).

This values base will help children and young people to frame their thinking, reactions and actions. It will help them make considered choices and actions towards recovery. And working from a common values base is how children, young people and communities can safely examine alternative and diverse world views.

Supporting children and young people

This Education Gazette article explores ongoing teaching moments and the role of values in safely examining alternative and diverse world views. 

Response, recovery and wellbeing after the tragic event in Christchurch — Education Gazette (external link)

Advice regarding children and young people who may have seen the video or the manifesto

Reassuring children and young people and helping them feel safe

This includes what to look for in a child’s emotional state.

Providing guidance to children and young people

Supporting adults

Tips for adults - Supporting you to respond, recover and restore after the tragic event in Christchurch (external link)

Getting a good night's sleep after the tragic event in Christchurch [PDF, 440 KB]

Management guide to supporting staff following the tragic event in Christchurch (external link)

Important notices

Advice about censorship of the videos and manifesto — NetSafe

Learning from the 15 March 2019 Christchurch lockdown of schools, kura and early learning centres

Important support links

The Ministry has offered traumatic incident support to all schools across the country. Schools can contact the regional Ministry of Education office for this support.

Need to Talk

Call or text Need to Talk any time for support from a trained counsellor.

Phone: Need to Talk 1737


Phone: 0800 376 633 or  free text 234

Youthline website (external link)


Phone: 0800 54 37 54

Kidsline website (external link)


Phone: 0800 543 354 (0800 LIFELINE) or free text 4357 (HELP)

Lifeline website (external link)

Suicide Crisis Helpline

Phone: 0508 828 865 (0508 TAUTOKO)

Suicide Crisis Helpline website (external link)


Phone: 0800 611 116

Healthline website (external link)


Phone: 0800 726 666

Samaritans website (external link)

Ministry of Education

Contact our Traumatic Incident team.

Dealinbg with emergencies and traumatic incidents

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