Education (Pastoral Care of Domestic Tertiary Students) Code of Practice

This guidance informs tertiary education providers of their responsibilities as specified in the Code to support the wellbeing of students.

Level of complianceMain audienceOther


  • Tertiary Education Organisations
  • Domestic Students

The Education (Pastoral Care) Amendment Act 2019 sets out a general duty of pastoral care that tertiary education providers have for domestic tertiary students. All tertiary education providers must comply with the code.

Interim Code

Following the Third Reading of the Bill by Parliament on 12 December 2019, the Minister of Education issued an interim Code for domestic tertiary students that applies from 1 January 2020. This now includes minor and technical amendments made under clause 67 of Schedule 1 of the Education and Training Act 2020.

Education (Pastoral Care) Amendment Act 2019(external link)

The interim Code sets out a general duty of pastoral care that tertiary education providers have for domestic tertiary students, and specific requirements for those who provide student accommodation.

In relation to student accommodation, providers are required to support the safety and wellbeing of students and improve the consistency of standards in student accommodation.

All tertiary education providers are expected to comply with the code.

Interim Code of Practice with minor and technical amendments as at 29 March 2021 [PDF, 202 KB] [PDF, 202KB]

Regulatory impact statement: Supplementary Analysis Report [PDF. 583KB]

Cabinet paper: Pastoral Care (redacted) [PDF. 896KB]

SWC-19-MIN-0194 Minute [PDF, 688 KB]

CAB-19-MIN-0651 Minute [PDF, 609 KB]

More information about compliance on the NZQA website (external link)

Pastoral Care for domestic tertiary students Q&A

Developing an ongoing Code for 2022

The consultation to help improve the wellbeing and safety of all tertiary and international ākonga runs from 7 April till midnight 21 May. We are inviting feedback on a proposed code of wellbeing and safety for all tertiary and international learners, a dispute resolution scheme for domestic tertiary learners, and related legislative changes.

You can read more about the changes and have your say on our consultation page.

Te oranga me te haumaru ākonga | Learner wellbeing and safety(external link)

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